Responsible Gaming
Gaming Should Be Entertainment
At Vegas Hero, we believe that online gaming should be enjoyable entertainment only. Gambling is never a reliable way to earn money or solve financial problems. Always play with money you can afford to lose, and never gamble with funds intended for essential expenses such as rent, bills, or food.
Play responsibly and within your means. Set strict limits before you start, and stick to them.
Age Verification
In the United Kingdom, you must be at least 18 years of age to gamble online. Vegas Hero is committed to preventing underage gambling. We verify the age and identity of all players before allowing access to our platform.
If you are under 18, please do not attempt to register. Parents and guardians concerned about a young person's online activity should seek support from relevant safeguarding organisations.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Be honest with yourself and watch for these warning signs:
- Chasing losses by gambling more to recover money you have lost
- Gambling with larger amounts than intended or planned
- Spending increasing amounts of time gambling
- Hiding or lying about your gambling activity to family or friends
- Neglecting work, study, or family responsibilities due to gambling
- Borrowing money or using credit to fund gambling
- Feeling anxious, irritable, or restless when unable to gamble
- Using gambling to escape problems, stress, or difficult emotions
- Failed attempts to cut back or stop gambling
- Relationship problems caused by your gambling
If you recognise any of these signs in yourself or someone you know, seek help immediately.
Self-Help Tools and Controls
Vegas Hero offers several tools to help you stay in control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a gaming session or time period
- Session Time Limits: Set automatic session timeouts to prevent extended play
- Reality Checks: Receive regular pop-up reminders of how long you have been playing and how much you have spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your Vegas Hero account
You can adjust these settings in your account preferences at any time. If you need assistance setting up these controls, contact our customer support team.
Support Organisations
If you are struggling with problem gambling, support is available. The following organisations offer confidential help and information:
United Kingdom
- GamCare: Free, confidential support for problem gambling. Visit www.gamcare.org.uk or call 0808 8020 133 (free helpline)
- GamStop: The National Self-Exclusion Scheme for online gambling in Great Britain. Register at www.gamstop.co.uk to self-exclude from all participating operators
- Gamblers Anonymous: A peer support fellowship for people recovering from gambling problems. Find meetings at www.gamblersanonymous.org.uk
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org or call the National Problem Gambling Helpline: 1-800-522-4700
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
All of these services are confidential and free to use.
Seek Help Today
If you believe you may have a problem with gambling, or if someone close to you is affected by problem gambling, please reach out for support immediately. Seeking help is a sign of strength, not weakness.
You do not have to face this alone. The organisations listed above are here to help, and recovery is possible with the right support.
Contact GamCare on 0808 8020 133 (available 24/7) for immediate support.
Our Commitment
Vegas Hero is committed to promoting responsible gambling and player protection. We work with independent testing bodies to ensure fair play, and we comply with all UK gambling regulations. Your safety and wellbeing are our priority.